Watch LaDawn in Action

"LaDawn was truly remarkable. Her energy and insightful perspectives not only captivated our attendees but also set an enthusiastic tone for the entire conference. She was an absolute delight to work with."

- Lisa Allen, Director of Events SGC Horizon

Your Audience Will Be Left Transformed...

LaDawn Townsend has three distinct keynote options centered around her expertise to empower leaders to effectively articulate their vision, inspire their team, and drive sustainable results

The Power of Storytelling to Transform Customer Experience for Growth

In a world where customer loyalty is fleeting, organizations must go beyond transactions and create meaningful connections.

This keynote explores how storytelling can bridge the gap between customer expectations and business success, driving both growth and retention.

Key Takeaways:

• How to use storytelling to enhance customer engagement and trust

• Mapping the customer journey to uncover hidden friction points

• Case studies on brands that turned Customer Experience (CX) into a competitive advantage

Keynote Option #1

"She captivated an audience of around 300 project managers. LaDawn's expertise and practical delivery imparted tangible skills and renewed purpose, making her the unequivocal favorite speaker of the day among three presenters.

I wholeheartedly endorse LaDawn as a speaker for future events. Her dynamic style and profound knowledge are poised to leave a lasting and beneficial impact on any audience."

- Wilonda Ieans, President Project Management Institute Austin Chapter

The Customers Story: How to Stop Profit Leakage and Improve Performance

Many organizations lose millions due to unseen inefficiencies in processes, operations, and customer interactions. This keynote uncovers how to identify, address, and eliminate these bottlenecks to drive profitability and improve employee performance.

Key Takeaways:

• The top operational inefficiencies that drain profits and how to fix them

• The power of Root Cause Analysis (RCA) to uncover hidden issues

• Actionable strategies to align teams and improve productivity

Keynote Option #2

"LaDawn is an incredibly powerful speaker that visibly touches people, invites them to think big and motivates them to be authentic and not give up."

- Marijn Wiersma, Director of Partnership & Innovation 2X Global

Beyond Transactions: How Storytelling Creates a CX Strategy Customers Love

Customers don’t just buy products or services—they buy experiences. This keynote explores how financial institutions and government agencies can use storytelling as a strategic tool to create meaningful customer connections, improve retention, and drive loyalty.

Key Takeaways:

• The science of storytelling in Customer Experience (CX)

• How to craft a story-driven customer journey

• Real-world examples of brands that use storytelling to differentiate

Keynote Option #3

What Audiences Are Saying

"A step-by-step plan for helping people consider their own leadership style and how to help others become better leaders."

- Department Chair, Private University

"The session is informative no matter the amount of experience you have under your belt. There is always room for growth. LaDawn has a way of getting you to think deeper, and provided strategies to make prospects/clients feel more at home/comfortable to apply."

- Manager, Real Estate Industry

"Very inspiring and interactive session to help you identify strengths and areas of improvement in leadership skills, motivating to start working on it."

- Manager, Pharmaceutical Industry

"I appreciate the insights LaDawn shared about the need for intentionality in leadership with which we need to support each other in the workplace and in our personal lives. "

- Director, Financial Services

"LaDawn Townsend is a dynamic powerhouse speaker who brings clarity, wisdom and insight that goes deeper than most business leaders I know. What I learned from her helped me 10X my business in one year."

- Founder, Professional Services

"LaDawn had great high-level insights and touched on great, relevant current topics. From dismantling gender stereotypes to unspoken challenges. Very engaging!"

- Leader, Banking Industry

"Engaging, energetic and concise. The information is fantastic and relatable."

- Manager, Pharmaceutical Industry

"So may gems, I couldn't write fast enough!"

- CEO, Supply Management

Book LaDawn for a Keynote or Workshop Today