From the halls of the United States Congress to the heart of Silicon Valley, LaDawn Townsend is a sought-after expert who helps companies and organizations better understand the needs of their customers through the design or products, services, talent and organizational structure.

Her work has included developing strategies that contributed to companies achieving a $1 billion market valuation, as well as reengineering departments to avoid a 35% workforce reduction.

LaDawn is called in when the stakes are highest and the cost of making the wrong move is even higher. Organizations work with her through private strategy days, keynote speaking engagements, courses, and private advisory services.

Her insights have been featured in Inc., Fortune, Raconteur, and KTN News Nairobi. She has also spoken on stages for NASA, Amazon, Charles Schwab, and a bipartisan group of United States Congress representatives, among others.