Companies lose 30% of profits to misaligned and outdated processes
And, I have the proven framework to plug the profit leakage.
Organizations that have implemented my framework have achieved significant wins, including:
Improved on-time delivery performance by 47% for last mile express packages during the holidays
Avoided a 35% of employee headcount reduction through process redesign
Saved $1 Million in annual payroll savings through workforce role redesign
Trusted by Global Leaders
You’ve been tasked to fix processes. And you’re learning it’s more than what you thought…
Maybe improving the way work gets done is part of your job. Or maybe you were handed the assignment because someone trusts you to figure it out. Either way, you’re quickly discovering that process improvement isn’t just about documenting steps or finding efficiencies. It’s about understanding where work breaks down, why it happens, and what needs to change so the process actually works for the people responsible for getting the work done.
What Others Are Saying…
“LaDawn helped our team become aligned and identified our core opportunities for growth. The initial assessment identified various pain points and common themes across the company. They exceeded our expectations!”
-Nicole Pitsinos, Director of Marketing, BVLGARI North America
“LaDawn’s ability to identify the root cause of critical problems that negatively impacted our Retail Banking area not only improved operational performance but, more importantly, significantly improved customer experience.”
— Tom Helock, SVP Retail Banking Customer Experience, Bank of America
“We've had the great privilege of working with LaDawn and her quality team for more than a year now. During this time, we learned to trust in her advice. LaDawn is concise and clear in her thinking. She isn't afraid to ask questions, which helped her quickly gain a deep understanding of the intricacies of our business. The provided training and consulting services have been "spot on." Thank you, LaDawn and team!”
—Dave Rudd, CFO i5 Services
Meet Your Strategist
I’m glad you’re here. I’m LaDawn Townsend, a Business Process Reengineering Specialist with over twenty years of hands-on experience leading transformation initiatives with global brands such as Apple and Bank of America.
I’ve been featured in Inc., Fortune, and Yahoo News, and have spoken on stages for NASA, Amazon, and the Bipartisan Group of U.S. Congressional Representatives.
My method is straightforward but high-stakes: stop the process gaps that lead to leakage in the Profit & Loss statement through a blend of operations and people that fuel the engine to get the work done.
Company Held Hostage Masterclass
When Process, System or People Impact Profits
Is your company being held hostage by its own internal operations?
Join LaDawn Townsend for a high-impact 30-minute on-demand masterclass as she reveals why inefficient processes can drain up to 30% of your annual revenue.
You’ll learn how to look beyond "band-aid" solutions to identify the true root causes of profit leakage, from analysis paralysis to outdated strategies that disconnect your vision from your results. Whether you are leading a team of five or five thousand, sign up to watch this masterclass and discover how a holistic, strategic approach can stabilize your company, accelerate your profits, and return your focus to growth.
Process Improvement for Profit
Improve How Work Gets Done
The Process Improvement for Profit (PIP) program isn’t a standard business course. It is designed for 3 leaders who have the authority to evaluate the problem, make decisions about the process, and champion the changes needed to fix it while being guided through our proven framework that LaDawn for over twenty year has walked through with clients to produce significant wins.
You and your core team will be guided through a self-study executive course to identify specific operational gaps and leverage your existing systems, structures, and technology to enhance efficiency.
Whether you are expanding into new markets, opening regional locations, or growing your in-house staff, this course ensures your internal processes align to reach the business objectives. By focusing on holistic flow and leadership accountability, PIP empowers you to protect your bottom line and build a stabilized foundation for long-term expansion.
What Others Are Saying…
“LaDawn has been instrumental to our company. We are a family-owned and operated construction company. She really helped us put our roles into perspective. Because of her relational skills and business organization she really helped us to see our strengths. And, now we can use our individuality to grow a stronger and more profitable company.
—Liz Whitaker, CFO T-Whitaker Company
Book LaDawn to Speak
The Speaker to Ignite Your Audience
Aligned processes creates a better company.
LaDawn Townsend has been featured in Inc. Magazine, Fortune, and Yahoo News for her perspectives on the human side of organizational change, where trust, alignment, and leadership determine whether organizations move forward.
With more than twenty years of experience leading enterprise transformation at organizations—including Apple and Bank of America -- she has spoken on global stages for organizations including NASA, Charles Schwab, the Bipartisan Group of the United States House of Representatives, BVLGARI, Amazon, Abbott, and Union Bank.
She believes the strongest organizations are built on clarity, alignment, and trust—the three forces that turn strategy into execution that sticks. When she's not speaking, you'll find her studying world history, traveling, reading a good book, or searching for a great cup of coffee with a splash of oat milk.